Mobile VoIP a tool of the modern office

Mobile VoIP a tool of the modern office

As technology battles to keep up with the needs of the modern office, mobile Voice over IP (VoIP) can help businesses stay in touch with work-at-home employees.

Other benefits of internet-based calls include cheap domestic calls, affordable international call rates, high reliability and lower costs, as they find they do not need to invest in and maintain traditional telephone lines.

In the Asia/Pacific region, 40 per cent of all workers are expected to be doing business remotely by 2015, according to the International Data Corporation. The body's Worldwide Mobile Worker Population Forecast shows some 838.7 million employees in the area will work remotely in four years' time.

Tim Dillon, the IDC's associate vice-president for Asia/Pacific end-user and mobility research, said: "The convergence of devices, networks and applications has changed the expectation of 'any time, any device, anywhere' from hackneyed cliché to an exciting truism."

VoIP solutions will be used by as many as 288 million people by the end of 2013, In-Stat has estimated. Their research found that less than one-third of these will consume VoIP via mobile virtual network operators (MVNOs) or mobile operators, while more than one in ten of those using mobile VoIP are expected to employ it via wireless technologies such as Wi-Max or LTE.

Frank Dickson, an analyst at In-Stat, said: "The near-term opportunity for mobile VoIP is closely linked with the growing success of dual-mode phones and other Wi-Fi connected devices. However, mobile VoIP still poses a direct threat to operator voice revenue and operators are navigating how to balance (this) new opportunity.”

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